Frequently Asked Questions
You’ve got questions, we’ve got answers. Read through our Frequently Asked Questions to learn more about our wash and fold services with pickup and delivery.
Pickup and Delivery Questions
When do you offer pickup and delivery?
We offer this service Monday through Friday from 8AM to 8PM. Enter your zip code on our home page to see what day we service your area.
How much does pickup & delivery service cost?
We offer One Time pricing at $1.99/LB & for our weekly recurring customers our pricing is $1.79/LB. Pickup & Delivery is free within our service area.
Checkout our full list of prices here.
Is there a minimum order?
Yes. $30
How do I schedule a pickup?
Click on the red “Schedule a Pickup” button on the top right of this page. Select a date for your pickup, select your add-ons, provide a credit card, and then just be sure to have your laundry sitting out in whatever hamper or bag you have available when your pickup day comes. We have branded laundry totes for recurring customers to purchase
What is the turnaround time for wash and fold?
You’ll receive your laundry back the very next day. We have a same day option for an additional fee. If it is a particularly large order we may need 48 hours, but those situations are rare.
What products do you use for wash and fold?
We use only premium brand products for our wash and fold.
Do you wash my clothes with other clothes?
No. We keep all orders separate.
What if I want my laundry done a certain way?
We try to keep things simple. We will wash whites separately, pretreat stains, and wash delicates (delicately)—we just need you to separate out those items and label the bags accordingly.
Be sure to let us know in the special instructions field when scheduling online.
How are my items returned?
Your laundry will be neatly folded or hung and returned to you in our secure packaging. If you choose a recurring pickup and delivery service schedule, you have the option to purchase our branded totes that look great and come in really handy when loading your laundry for the next pickup.
What should I put my dirty laundry in?
We recommend putting your laundry in a laundry bag, hamper, basket or a kitchen bag that cinches closed.
Recurring clients can purchase laundry tote bags that look and work great.
Do I have to be home when you pick up or deliver my clothes?
No, you don’t. When placing your order, let us know in the comments fields where our driver will find your order and where they can leave it. Please provide as much detail as possible. We will notify you when your order is picked up and again when it is delivered. The front porch works great, but if you’d like to be more discreet we’re happy to pick up them up around the side, maybe in a garage etc. We will not enter your home, so please make sure they’re outside.
How will I be billed?
With the card on file. When you create your account, you’ll be prompted to put a payment card on file with us. We’ll charge your credit/debit card on file.
Prepare for Happy Guests
Still Have Questions?
Call us at (859) 653-2598 or email us directly at help@freedomlaundryco.com Let us know how we’re doing, and we’ll get back to you as soon as possible.
